Skip to content
Panes

Privacy Policy

Updated November 11, 2026

This page says what Renaissance Superintelligence Corporation (“Renaissance”, “RSI”, “we”), a Delaware corporation based in Colorado, collects when you use Panes, why, who else handles it, and how to ask us to delete it. Panes is our product.

Who is responsible

Renaissance decides why and how the personal data on this page is used, and is responsible for it. Write to us at support@usepanes.com.

What we collect

  • Account. Your email address, your name if you give one, and the organization you belong to. Sign-in runs through WorkOS, with a password or a one-time email code.
  • Billing. Stripe takes your card details; we never see the full card number. We keep your Stripe customer ID, the card's brand, last four digits and expiry, and a record of purchases and credit.
  • Usage. Which computers you start and stop, their size and template, how many seconds they ran and what they cost. API keys are stored only as hashes.
  • Requests. Our servers log requests to the API and dashboard, such as the time, address, path and result. We do not log API keys or tokens.
  • Your content. The files, memory, screen and sign-ins inside your computers, snapshots and templates. We process them only to run the service. We do not read them, except to keep the service secure or investigate abuse, to help with a problem you report, or when the law requires it.

How content is protected

Every computer's disk, saved memory, snapshot and private template is encrypted at rest, each with a key of its own. Deleting a computer destroys its key. People with administrator access to a server can technically reach the memory of a computer that is running; we limit that by policy and do not do it for any other purpose than those above. A computer is not backed up unless you turn on the backup add-on for it, where we offer it. If you do, its backups are part of your content and are handled under this policy. Keep your own copies of anything critical.

Cookies and tracking

The Panes website sets a session cookie so you stay signed in, short-lived cookies while you sign in, and your light or dark choice in your browser's storage. We use no advertising or analytics trackers.

Who else handles your data

  • WorkOS runs sign-in and sends sign-in emails.
  • Stripe takes payments for Renaissance and issues receipts. Receipts and the billing portal may show Aldo, which shares our Stripe account, or Renaissance Superintelligence Corporation, as the seller.
  • Vercel hosts this website.
  • Cloudflare runs the bot check on the sign-in page, which WorkOS provides, and stores the encrypted copies made by the backup add-on.
  • phoenixNAP hosts the servers your computers run on, in Phoenix, Arizona, in the United States.

We do not sell your data or share it for advertising. We may disclose it if the law requires, or to protect people from harm.

How long we keep it

  • Account, usage and billing records stay while your account exists, and afterwards as long as we need them for accounting and legal reasons.
  • A computer's content stays until you delete it. Snapshots, forks and templates made from it stay until you delete them too.
  • A deleted record can remain in our logs and in any backups of our own systems for a limited time.

Your choices

You can delete computers, snapshots, templates and API keys yourself in the dashboard. To see, correct or delete your account data, or to close your account, email support@usepanes.com from the address on the account. We reply by email and will tell you what we deleted and what we must keep.

Children

Panes is for people 18 or older. We do not knowingly collect data from children.

Changes and contact

If this policy changes, the date at the top changes, and we email your account address about material changes. Questions: support@usepanes.com. The Terms of Service cover the rest.

Panes is a product of Renaissance Superintelligence Corporation (Renaissance, RSI), a Delaware corporation based in Colorado. support@usepanes.com