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Panes

Terms of Service

Updated November 11, 2026

These terms are the agreement between you and Renaissance Superintelligence Corporation (“Renaissance”, “RSI”, “we”), a Delaware corporation based in Colorado. Panes is our product: the service that rents Windows computers to software and AI agents. By creating an account or using the dashboard, the API, the SDKs or a computer, you agree to these terms. If you use Panes for an organization, you confirm you can accept them for it.

1. Your account

  • You must be at least 18. Give us a working email address and keep your sign-in and API keys private.
  • Anything done with your sign-in or your API keys counts as done by you. If a key leaks, delete it on the API Keys page and tell us.
  • Computers, keys, templates, snapshots and credit belong to your organization, not to one person in it.

2. The service

  • Panes gives you Windows computers that you control through the dashboard and the API. Each is its own virtual machine with its own encrypted disk. The Windows Server license is included in the price.
  • Microsoft 365 and Office are not included. If you sign in to or run Microsoft software in a computer, you need your own license for it and must follow Microsoft's terms. Unattended Office use needs its own license and is outside our standard prices.
  • Each organization can have up to 50 computers running, 200 kept, 200 snapshots and 20 private templates, and a new organization has 5 running, 20 kept, 20 snapshots and 2 private templates until its first payment clears. We raise a limit on request. We may change limits, sizes and features. A running computer keeps the hourly price it started at.
  • We provide Panes as available, and we use commercially reasonable efforts to keep it running. We make no specific uptime commitment unless we agree one with you in writing. A server can fail, and the API tells you when no server has room.

3. Prices and payment

  • You pay in advance with credit. Buy $10, $25 or $50 by card through Stripe. Running computers use credit by the second at the hourly price for their size, shown on the pricing section. Stopped computers use none. In US dollars.
  • The backup add-on, for computers you turn it on for, uses credit at the rates on the pricing section, running or stopped, until you turn it off.
  • Credit does not expire while your account is active. When it runs out, running computers stop and keep their state, and new ones cannot start until you add credit.
  • New accounts start at $0. Your first card purchase unlocks computers.
  • There are no subscriptions, automatic top-ups or overage charges. Stripe takes payment through Renaissance's payment account, so receipts and the billing portal may show Aldo, which shares that account, or Renaissance Superintelligence Corporation, as the seller.
  • Unused credit is refundable on request within 30 days of the purchase. Credit already used for running computers is not. The Refund policy has the details.

4. Your content

  • Your content means the files, settings, sign-ins, memory and anything else in your computers, snapshots and templates. You own it. You let us store and process it only to run Panes for you.
  • Each computer's disk and saved memory are encrypted with keys of their own. We do not look at your content, except to keep the service secure or investigate abuse, to fix a problem you ask us about, or when the law requires it. People who run our servers could technically reach a running computer's memory; we limit that by policy. The Privacy policy has the details.
  • Deleting a computer destroys its key and files. Snapshots, forks and templates made from it keep their own copies until you delete them.
  • Backups are an optional add-on, where offered. A computer is not backed up unless you turn on the backup add-on for it, where we offer it. With the add-on on, Renaissance keeps scheduled backups of that computer and can restore from them. Without it, we keep no backup of that computer: a server failure, a mistake or a deletion can lose its contents.
  • Keep your own copies of anything critical. A backup does not replace them. You are responsible for your own copies of important data, and RSI is not liable for data loss.
  • If you save a signed-in computer as a template, every computer started from it shares that sign-in. You are responsible for who can use your templates and API keys, and for ending sessions with the sign-in provider.

5. Acceptable use

Do not use Panes to:

  • break the law or anyone's rights, or break Microsoft's or another provider's terms;
  • attack, scan or send spam or malware to anyone, or mine cryptocurrency;
  • reach other customers' computers, our servers or private networks, or get around limits or billing.

You are responsible for what your agents do in your computers. If we find a violation or a risk to others, we may stop computers or limit or suspend the account, and we will tell you when we can.

6. Ending

You can stop at any time: delete your computers and stop buying credit. To close your account and delete its data, email support@usepanes.com. We may suspend or end an account that breaks these terms, is unpaid or in a payment dispute, or puts others at risk. If we end an account for any reason other than your breach, we refund its unused credit.

7. Warranty and liability

Panes is provided “as is” and “as available”. As far as the law allows, we give no implied warranties, including of merchantability, fitness for a purpose and non-infringement. We are not liable for indirect, incidental or consequential losses, lost profits or lost data, including the contents of a computer, snapshot or template. Our total liability for all claims together is limited to the greater of what you paid us in the 12 months before the first claim and $100. Nothing here limits liability that the law does not allow us to limit.

8. Governing law and venue

Colorado law governs these terms and any dispute about them or about Panes, without regard to conflict-of-law rules. Any dispute goes to the state and federal courts in Colorado, and you and Renaissance agree to their jurisdiction and to Colorado as the venue.

9. Changes

We may update these terms. The date at the top changes, and for material changes we email your account address. If you keep using Panes after that, you accept the new terms.

10. Contact

Questions about these terms: support@usepanes.com.

Panes is a product of Renaissance Superintelligence Corporation (Renaissance, RSI), a Delaware corporation based in Colorado. support@usepanes.com