Refund Policy

Updated November 11, 2026

You pay for Panes in advance with credit, so most refunds are of credit you have not used. New accounts start at $0, so all your credit comes from a purchase you made. Refunds are made by Renaissance Superintelligence Corporation (“Renaissance”, “RSI”), a Delaware corporation based in Colorado. There is no subscription to cancel.

Unused credit

Within 30 days of a purchase you can ask for the unused part of it back, on the card you paid with. We refund what is left of that purchase; credit already used for running computers is not refundable. Credit does not expire while your account is active. A refund removes the credit the purchase brought, and running computers stop if the balance can no longer cover them.

When something went wrong on our side

If you were billed for time a computer was running but could not be used because of a fault on our side, tell us. We will refund or re-credit that time, whatever the 30 days.

Payment disputes

Please write to us before you dispute a charge with your bank. A chargeback removes the credit it paid for and can suspend the account while it is open.

How to ask

Email support@usepanes.com from your account's email address with the purchase date and amount. We reply by email, and refunds go back to the original card; your bank decides how soon they show.

Stopping

There is nothing to cancel. Stop or delete your computers and stop buying credit. Read the Terms of Service for the rest.

Panes is a product of Renaissance Superintelligence Corporation (Renaissance, RSI), a Delaware corporation based in Colorado. support@usepanes.com