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Panes

Support

Panes is a product of Renaissance Superintelligence Corporation (“Renaissance”, “RSI”), a Delaware corporation based in Colorado. Write to support@usepanes.com and a person at Renaissance replies by email. Use the address on your Panes account so we can find it.

What to include

  • What you were trying to do and what happened instead.
  • The computer ID (it starts with m-), and roughly when it happened.
  • The error message, and the status code if you called the API.

Never send an API key or a password. We will not ask for one.

Common requests

  • A computer will not start with “add prepaid credit”. Machines unlock with your first card purchase of $10 or more. Open Billing in the dashboard.
  • A refund. See the Refund policy, then email us.
  • Delete my account and data. Email support@usepanes.com from your account address. Delete your computers, snapshots and templates first if you want to control what is erased.
  • API and SDK questions. The docs list every call and error status.

Policies

Terms of Service, Privacy Policy and Refund Policy.

Panes is a product of Renaissance Superintelligence Corporation (Renaissance, RSI), a Delaware corporation based in Colorado. support@usepanes.com